Refund Policy

Last Updated: April 22, 2026

30-Day Money-Back Guarantee

At CastZero, we stand behind our product with a 30-day money-back guarantee on all paid plans. If you're not completely satisfied with CastZero, we'll refund your purchase—no questions asked.

Eligible Plans

The following plans are covered by our refund policy:

• Pro Monthly ($10/month or ₹800/month): Full refund within 30 days of purchase
• Pro Yearly ($100/year or ₹8,000/year): Full refund within 30 days of purchase
• Lifetime License ($500 one-time): Full refund within 30 days of purchase

Free Plan

The Free plan does not require payment and is therefore not eligible for refunds.

Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

• Request must be made within 30 days of the original purchase date
• Refund requests apply to the most recent billing cycle only
• Accounts found to be abusing the refund policy may be denied
• Refunds are only available for the first purchase (not for renewals after using the service for extended periods)

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at support@castzero.in or use our contact form
2. Provide Details: Include your email address, order/transaction ID, and reason for refund (optional)
3. Wait for Confirmation: Our team will review your request within 1-2 business days
4. Receive Refund: Once approved, refunds are processed within 5-10 business days

Refund Processing Time

Once your refund request is approved:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days
• UPI/Net Banking (India): 5-7 business days

Processing times may vary depending on your bank or payment provider.

What Happens After a Refund

Once your refund is processed:

• Your paid license will be immediately deactivated
• You will lose access to unlimited streaming and Pro features
• Your account will revert to the Free plan (1 minute sessions, 3 minute cooldown)
• Any saved settings and preferences will be retained
• You can re-subscribe at any time in the future

Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after using the service beyond the initial 30-day period
• Partial month refunds for monthly subscriptions
• Refunds requested after the 30-day window has expired
• Accounts suspended or terminated due to Terms of Service violations
• Third-party services or integrations purchased separately

Subscription Cancellations

You can cancel your subscription at any time to prevent future charges:

• Pro Monthly: Cancel anytime; access continues until the end of the current billing period
• Pro Yearly: Cancel anytime; access continues until the end of the current year
• Cancelling your subscription does not automatically trigger a refund; you must request one separately

Fair Use Policy

CastZero reserves the right to:

• Deny refund requests that appear to be fraudulent or abusive
• Limit refunds to one per customer per 12-month period
• Investigate accounts with repeated purchase/refund patterns
• Permanently suspend accounts found to be abusing the refund policy

Currency Considerations

Refunds are processed in the original currency of purchase:

• If you paid in USD, you will receive a refund in USD
• If you paid in INR, you will receive a refund in INR
• Currency exchange rates may vary between purchase and refund dates
• Payment processor fees are non-refundable

Contact Support

If you have questions about our refund policy or need assistance with a refund request, please contact us:

• Email: support@castzero.in
• Contact Form: castzero.in/contact
• Response Time: Within 24-48 hours on business days

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of CastZero after changes constitutes acceptance of the updated policy.